Five Rules To Good Customer Service

in Customer-service

Answering phone call: Having someone answer the call at all time when someone calls into a business is one of the most important steps to good customer service. No customer likes to be kept waiting. Remember the first impression is the best impression. People often like talking to live person than a machine or any recording device. Making sure that all the calls are forwarded or having an answering service attends calls is necessary for good customer service.

Reliable Service: Reliability is one of the keys to any good customer relationship. Make sure that the client's commitment is met. Think before you make any promise, because nothing annoys a client more than a broken one. Meeting customer deadlines and commitments are the most important factors to great customer service.

Listen to your customers: For any successful business relationship, it is essential to listen to your customers. Clear communication and interaction is important to establish a good customer relation. Customers get annoyed when they realize that their concern or wants are not paid attention to and that they need to explain it all over again. Hence being attentive to client concerns is important.

Deal with customer complaints: When a customer raises an issue, the customer complaint should attended immediately and cause of complaint should be rectified. This is usually done through the customer service activity. Therefore, it is necessary to follow up and improve business processes to rectify the problem. Keep in mind that you cannot please all people at all times. However, dealing with the customer issues and attending their concerns will not only help to please the customer at that point of time but also position your business to reap the benefits of good customer service.

Take the extra step and throw something extra: Good customer service means going that extra mile for a customer or going above and beyond what is expected for superior customer service. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.

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Five Rules To Good Customer Service

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This article was published on 2011/01/07